MANAGING BUSINESS PROCESS FLOWS (Ravi Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Miegh

In this book, we present a novel approach to studying the core concepts in operations, which is one of the three major functional fields in business management, along with finance and marketing. We view the task, and the raison d’être, of operations management as structuring (designing), managing, and improving organizational processes and use the process view as the unifying paradigm to study operations. We address manufacturing as well as service operations in make-to-stock as well as make-to-order environments.
We employ a structured data-driven approach to discuss the core operations management concepts in three steps:
• Model and understand a business process and its flows.
• Study causal relationships between the process structure and operational and
financial performance metrics.
• Formulate implications for managerial actions by filtering out managerial
“levers” (process drivers) and their impact on operational and financial measures
of process performance.

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Link for ebook: MANAGING BUSINESS PROCESS FLOWS (Ravi Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Mieghem, Eitan Zemel)

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