THE OXFORD HANDBOOK OF COMMERCIAL CORRESPONDENCE – A. ASHLEY

The Oxford Handbook of Commercial Correspondence is intended for people who need to write commercial correspondence in English as part of their work, and for students of business and commerce who plan to make a career in the business world. It aims to provide practical help in writing commercial correspondence of all kinds, including letters, faxes, emails, reports, memos, social correspondence, and application letters and CVs. It explains how to write clearly and effectively, and demonstrates how it is possible to be polite without seeming timid, direct yet not rude, concise rather than abrupt, and firm but not inflexible.

The book deals with the structure, presentation, content, and style of all kinds of correspondence. It covers various types of transaction including enquires, quotations, orders, payments, credit, complaints, and adjustments, and provides background information and examples of commercial correspondence from the main types of commercial organization, for example, banks, insurance companies, agencies, and companies involved in transportation, including shipping. 

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Link for ebook: THE OXFORD HANDBOOK OF COMMERCIAL CORRESPONDENCE – A. ASHLEY

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